FAQs

MTI Limo and Shuttle Services

Have a transportation-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How will I recognize my chauffeur for the Atlanta airport shuttle service?

    Passengers arriving for domestic and international flights will meet their chauffeur in the designated chauffeur waiting area near the entrance to the baggage claim. If you are arriving with American Airlines and using our shuttle services, your chauffeur will be standing at the lower level baggage holding a sign with your name on it.

  • What will my chauffeur wear?

    MTI Limo and Shuttle Services is a uniformed company. You can always spot your chauffeur wearing a black suit, white dress shirt, black dress shoes, and tie. Other MTI Limo and Shuttle Services employees will be wearing a white shirt, black tie, black slacks, and black shoes and socks, along with a required company name tag for our shuttle drivers. All of our shuttle services are recognizable.

  • Are your vehicles handicap accessible?

    We take pride in offering all of our customers vehicles that meet their needs - including those with disabilities. This is why we offer a handicap-accessible shuttle bus and smaller vehicles for individual airport transportation and group trips. Contact us for availability or more information.

  • Do you offer refunds for late arrivals caused by traffic or poor road conditions?

    Road, traffic, and weather conditions are beyond the control of the company and the service provider. As a result, no refunds shall be given as a result of late arrivals caused by traffic, poor road conditions, or other occurrences that are out of the control of the company or the service provider. 


    MTI Limo and Shuttle Services reserves the final say in whether the weather will compromise the safety of our drivers/shuttle services and will cancel accordingly. Please review our Booking and Cancellation Policies for more detailed information.

  • Is MTI Limo and Shuttle Services involved in any professional organizations?

    Yes. We hold memberships in several professional organizations affiliated with our industry. 


    • United Motorcoach Association
    • National Limousine Association
    • Georgia Limousine Association
    • Georgia Motorcoach Operators Association
    • Society of Government Meeting Professionals
    • Atlanta Convention & Visitors Bureau
    • Georgia Minority Supplier Development Council
    • American Bus Association
    • Meet College Park
    • Georgia Business Travel Association

    If you need shuttle services in the Atlanta area, we have your back.

  • How do I change my reservation at the last minute?

    If you have an emergency and need to cancel/change our shuttle services, please call (678) 754-6831 or (404) 664-3368.

  • How should MTI Limo and Shuttle Services be informed of a cancellation?

    The chartering party must inform MTI Limo and Shuttle Services via phone if there is a cancellation of shuttle services. Fax, email, or voicemail cannot be accepted as an official cancellation.

  • Are there cancellation fees?

    All cancellation fees are based on the confirmed total dollar amount. All cancellation fees are based on the number of days you cancel before the date of shuttle services. Our complete cancellation fee schedule is listed in our downloadable policies and procedures handbook.

  • Do you charge for a no-show?

    A no-show fee equal to 100% of the trip cost plus applicable waiting time will be charged when passengers fail to appear at the designated location. To avoid this charge, passengers should not leave the pickup location without notifying MTI Limo and Shuttle Services in College Park, GA by phone. All our drivers carry phones for communication.

  • Coronavirus Refund Policy

    MTI Limo and Shuttle Services is fully aware of the coronavirus situation in the United States. MTI is constantly monitoring the appropriate national agencies and groups to ensure that our company follows the latest recommendations.


    In reference to refund requests from customers, MTI's position is explained below:


    MTI will follow its established and published refund policy as contained in our Charter Agreement and other company policies.


    As there are no national restrictions on travel within the continental United States, MTI will not refund any funds paid due to decisions made by schools, businesses, or groups due to their own policy regarding coronavirus travel restrictions. However, each refund request will be reviewed by company management.


    Groups may postpone trips and allow the payments to be maintained by MTI. The payments will be allocated in the following manner: a) If the trip is rescheduled by the end of the current calendar year (2020), all funds will be applied toward the trip; b) If the trip is rescheduled for January 2021 or later, then 1/2 of the funds will be applied.

    MTI will constantly monitor the national situation and review our policy as needed.

    MTI is taking and will continue to take extensive precautions to assure, to the extent possible, that safe and healthy conditions are maintained in our vehicles.


    MTI also recommends that individuals maintain proper sanitation procedures for themselves. At no time should any group, knowingly, include sick individuals in their travel groups or in MTI Company vehicles.


    We appreciate all our customers' understanding and cooperation, and we look forward to providing you with shuttle services. Thank you.