For domestic and international flight arrivals, your chauffeur will meet you in the designated chauffeur waiting area near the entrance to baggage claim. If you arrive on American Airlines, your chauffeur will be positioned at the lower level baggage area holding a sign displaying your name.

MTI Limo and Shuttle Services maintains a professional uniform standard. Your chauffeur will be dressed in a black suit, white dress shirt, black dress shoes, and tie. Our shuttle drivers wear white shirts, black ties, black slacks, black shoes and socks, and are required to display a company name tag.

We are committed to accommodating all customers, including those with disabilities. Our fleet includes handicap-accessible shuttle buses and smaller vehicles suitable for individual transportation and group trips. Please contact us regarding availability or for additional information.

We do not provide refunds for late arrivals resulting from traffic, poor road conditions, or other circumstances beyond our control. MTI Limo and Shuttle Services retains final authority on whether weather conditions compromise driver safety and will cancel services accordingly. For complete details, please review our Booking and Cancellation Policies.

Yes, we maintain memberships in several industry-related professional organizations including the United Motorcoach Association, National Limousine Association, Georgia Limousine Association, Georgia Motorcoach Operators Association, Society of Government Meeting Professionals, Atlanta Convention & Visitors Bureau, Georgia Minority Supplier Development Council, American Bus Association, Meet College Park, and Georgia Business Travel Association.

For emergency reservation changes, please call us directly at (678) 754-6831 or (404) 664-3368.

All cancellations must be communicated to MTI Limo and Shuttle Services via phone. We cannot accept cancellations submitted by fax, email, or voicemail as official notification.

Cancellation fees are calculated based on the total confirmation amount and the number of days prior to service that you cancel. Our complete cancellation fee schedule is available in our downloadable policies and procedures handbook.

A no-show fee equal to 100% of the trip cost plus applicable waiting time will be charged when passengers fail to appear at the designated location. To avoid this charge, passengers should not leave the pickup location without notifying MTI Limo and Shuttle Services in College Park, GA by phone. All our drivers carry phones for communication.

MTI Limo and Shuttle Services is monitoring the coronavirus situation in the United States closely, following recommendations from appropriate national agencies. Regarding refunds, we adhere to our established policies outlined in our Charter Agreement. As there are no national restrictions on domestic travel, we will not automatically refund payments due to travel restrictions imposed by schools, businesses, or groups, though each request will be individually reviewed by management. Groups may postpone trips with payments handled as follows: full fund application for trips rescheduled within 2020, or 50% application for trips rescheduled for January 2021 or later. We continue to take extensive precautions to maintain vehicle sanitation and recommend that groups exclude sick individuals from travel. We appreciate your understanding and cooperation.