General Frequently Asked Questions

MTI LIMO AND SHUTTLE is fully aware of the Coronavirus situation in the United States. MTI is constantly monitoring the appropriate national agencies and groups to assure that the Company follows the latest recommendations.

In reference to refund requests from customers, below is MTI’s position.

  1. MTI will follow its established and published refund policy as contained in our Charter Agreement and other company policies.
  2. As there are no national restrictions on travel within the continental United States, MTI will not refund any funds paid due to decisions made by schools, businesses or groups due to their own policy regarding Coronavirus travel restrictions. However, each refund request will be reviewed by Company management.
  3. Groups may postpone trips and allow the payments to be maintained by MTI. The payments will be allocated in the following manner.
    a. If the trip is rescheduled by the end of the current calendar year (2020), all funds will be applied toward the trip.
    b. If the trip is rescheduled for January 2021 or later, then 1/2 of the funds will be applied.
  4. MTI will constantly monitor the national situation and review our policy as needed.
  5. MTI is and will continue to take extensive precautions to assure, to the extent possible, that safe and healthy conditions are maintained in our vehicles.
  6. MTI also, recommends that individuals maintain proper sanitation procedures for themselves.
  7. At no time should any group, knowingly, include sick individuals in their travel groups or in MTI Company vehicles.

We appreciate all our customers’ understanding and cooperation. Thank you.

Passengers arriving for domestic and international flights will meet their chauffeur in the designated chauffeur waiting area near the entrance to the baggage claim. If you are arriving with American Airlines, your chauffeur will be standing at the lower level baggage holding a sign with your name on it.

MTI Limousine and Shuttle Services is a uniformed company. You can always spot your chauffeur wearing a black suit, white dress shirt, black dress shoes, and tie. Other MTI Limousine and Shuttle Services employees will be wearing a white shirt, black tie, black slacks, black shoes and socks, along with a required company name tag for our shuttle drivers.

We pride ourselves on offering all of our customers vehicles that meet their needs – including those with disabilities. That is why we offer a handicap accessible shuttle bus and smaller vehicle for individual transportation and group trips. Contact us for availability or more information.

Road, traffic and weather conditions are beyond the control of the company and the service provider. As a result, no refunds shall be given as a result of late arrivals caused by traffic, poor road conditions, or other occurrences that are out of the control of the company or the service provider. MTI Limousine and Shuttle Services reserves the final say in if the weather will compromise the safety of our drivers and will cancel accordingly. Please review our Booking and Cancellation Policies for more detailed information.

Yes, we’re involved in several professional organizations affiliated with our industry. We are active in:

  • United Motorcoach
  • National Limousine Association
  • Georgia Limousine Association
  • Georgia Motor-Coach Operators Association
  • Society of Government Meeting Planners
  • Atlanta Convention & Visitors Bureau
  • Georgia Motorcoach Association
  • Georgia Minority Supplier Development Council
  • American Bus Association
  • Meet College Park

Cancellations, No Shows, and Waiting Policy

If you have an emergency, contact 678-754-6831 or 404-664-3368

The chartering party must inform MTI Limousine and Shuttle Services via phone if there is a cancellation. Fax, email, or voicemail cannot be accepted as an official cancellation.

All cancellation fees are based on the total dollar amount of confirmation. All cancellation fees are based on the number of days you cancel before the date of service. Our complete cancellation fee schedule is listed on our downloadable policies and procedures handbook.

A no-show policy fee equal to 100% of the trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave the designated pick up locations without notifying MTI Limousine and Shuttle Services in College Park, GA via phone. Your driver will always have a phone on them.

Waiting time charges begin 15 minutes after the scheduled pickup time. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting time charges are assessed in fifteen minute increments at ¼ the cost of the total transfer fee.

Waiting time charges do not apply to airport arrivals as long as the customer comes directly to their pre-arranged meeting area once the flight lands. Train arrivals cannot be tracked; therefore, billing begins at the scheduled pickup time.

Vehicle Damage and Extraordinary Cleaning

Out of respect for all passengers and to keep our vehicles as clean as possible, all MTI Limousine and Shuttle Services vehicles are non-smoking vehicles.

The chartering party is fully responsible for all damage to the equipment or injuries caused to passengers or other third persons caused by any passenger or any baggage, parcels or other property brought on board or transported on the equipment by any passenger. The cost of repairing damage to equipment resulting from acts of any passenger shall be charged to the chartering party and is to be paid as soon as such cost is determined.

If during or after the transportation service, the service provider is required to spend a greater than normal amount of time and materials cleaning the vehicle properly due to acts of the passenger(s), the chartering party will be responsible for covering any additional costs incurred.

MTI Limousine and Shuttle Services Limo and Shuttle Driver Safety

Our chauffeurs are randomly drug tested and go through criminal background checks when hired. Our drivers must also pass semi-annual background checks.

We conduct an annual review of our chauffeurs’ motor vehicle records. We also provide thirty hours of training during their initial hiring orientation. They also receive continuous training, coaching, and feedback at our bi-monthly safety meetings.

All of our chauffeurs are trained in the Smith System Defensive Driving Techniques. They are knowledgeable of all major city landmarks/venues and work hard to make your trip a memorable one!

Per the 10/15 Rule – A driver can drive up to 10 hours but be on a trip for up to 15 hours. Therefore, you will need an additional driver if your travel time meets or exceeds those drive times.

Read Testimonials!

We value our clients’ opinions, and are always seeking to deliver the best services. Our work speaks for itself but something speaks even louder, our happy clients. Check out what our clients have to say about our drivers. If you like what you hear, get in touch today!