* Get this information from the trip ticket

* Get this information from the client

Reservation

1. Was your reservationist professional and courteous:    Yes    No

2. Was your reservationist knowledgable:    Yes   No

Service

1. Was the vehicle clean (exterior and interior):    Yes    No

2. Was the driver prepared:    Yes   No

3. Was the driver courteous and professional:    Yes   No

4. Was the driver dressed professionally:    Yes   No

5. Was the ride smooth and relaxing:    Yes   No

Billing

1. Receipts were delivered to you timely and accurately:    Yes    No

2. If applicable, payment discrepancies were resolved timely:    Yes   No

3. If applicable, corporate payment accounts and/or cost center accounts were accurately billed:    Yes   No

Final

1. Would you use our service again:    Yes    No

2. Would you refer anyone to MTI:    Yes   No

Additional Comments